Process Communication and Conflict Management

Better know each other to better communicate

Do you want to improve your communication skills?

Develop mutual understanding and collaboration within your teams?

Process Communication ModelProcess Communication®:

Discover this powerful psychological model :
– to get keys to better understand how you and your contacts “function”
– to be able to act accordingly in order to ensure the communication quality
All this, even under stress, in order to anticipate and manage misunderstandings and conflicts

Fruit of the research conducted by Taibi Kahler, PhD., since the 1970’s, in partnership with NASA, Process Communication® allows to better understand yourself, better understand others, and optimize relationships. To learn more

Your Coach and Trainer:Guillemette Moreau - Coach Certifiée Process Communication

Guillemette Moreau

Certified Process Communication ® Trainer and Coach

20 years experience in multinational companies
ESSEC Business School
To learn more

INTRA-organization Trainings in Canada / Quebec and in France
Public Trainings (Montreal)
Face-to-face Coaching (Montreal – Paris) and per video-conference.
English / French

Some global companies using Process Communication Model ® :

Interview of Taibi Kahler, founder of Process Communication Model ®:

Process Communication® Trainings:

Individualize your communication with Process Communication Model ®

  • Certified Trainings to Process Communication Model ®
    Main subjects : Perceptions, Personality Types, Communication Channels, Base and Phases, Psychological Needs, Stress Sequences
  • Personality Inventory of participants included
  • Format: 2 days + 1 day or 2 half-days (practice on real cases)
  • Recommended maximal size of groups: 10 participants

Specific version for Sales related functions

Specific version for Human Resources related functions

2 formats :

  • INTRA-organization :
    Location : inside the organization
    If possible with established teams (team building coaching)
  • Public trainings:
    Location : Montreal – Downtown
    Please contact us for the 2017 Autumn-Winter training schedule

Process Communication® Coaching:


Make your Personality Inventory

From the results of an online questionnaire, your certified coach Process Communication® makes you discover your personality profile including:
– Keys to success
– Areas of perception
– Personality strengths
– Preferred mode of interaction
– Stress warning signs
– Communications channels
– Preferred management style to manage or be managed.

You leave with your profile Process Communication®, a rich and personalized document. It provides you keys and tracks of work for your daily life, taking into account the strengths of your personality as well as the indicators to be monitored to avoid being overwhelmed by stress.

Individual Coaching:

From your Process Communication® profile and depending on your goals, you will work in individual sessions with a certified Process Communication® coach:
– Improvement of your communication impact
– Individualized management
– Conflict management
– Business performance
– Aid to recruitment…

Team Coaching:

From the Process Communication® profiles of the team members or partners in business, and based on their personal and collective goals, you will work in group sessions with a certified Process Communication® coach:
– Improve internal communication
– Team building
– Conflict management…

This tool helps identify the type of the other partner in interpersonal communication to understanding “what’s the game.”
It provides keys to explain the present, the past and predict in some extent the future of my interpersonal reactions and interactions. Fascinating.

Frédéric Thébaud - Zurich (Switzerland)

VP Supply Chain

Excellent tool to better understand my ‘drivers’ and better understand my partners.

Benoit Bardon - Paris (France)


In addition to deepening the understanding of my own personality, this tool helps decipher in a simple way the differences between personality types and identify their characteristic traits. Understand the differences in depth, how to interact with them, develop and grow.

LD - Dusseldorf (Germany)

Financial controller