Montreal · Quebec · Paris · online

Conflict management

Workshops and training: turn conflict into opportunity.

Workshops to defuse tension, build your teams’ skills and improve collaboration, in companies, public bodies and non-profits.

Book a meeting See the workshops

80% practice 20% theory
Tailor-made companies, public bodies, non-profits
Full or half day in person or virtual
Quebec · France and online

Nobody likes conflict

How do you keep a clear head when tension rises?

“I hate conflict: I tend to avoid it, or give in too much when negotiating…” “I don’t know how to react, so I bottle it up, and then it explodes…”

How do you avoid being overwhelmed by your emotions? Between avoidance, compromise and confrontation, which strategy should you choose?

Practical tools for your people

Stay calm

Handle tension calmly and professionally.

Work better together

Improve relationships with colleagues, partners or the public.

Save time

Save time and energy by defusing conflict early.

Protect your image

Strengthen your organization’s image through calmer communication.

A tailor-made approach

Conflict management workshops

Adapted to your context: companies, public bodies, non-profits, for example dedicated workshops for public consultations
Based on proven methods: nonviolent communication (NVC), NLP, the Thomas-Kilmann model…
Interactive and practical: 80% role-play, 20% theory

Objectives

Understand and analyse what is at stake: the dimensions and types of conflict
Understand yourself better in conflict: your preferred conflict management styles
Turn conflict situations into opportunities

Our formats

Workshops and training

For your teams, full or half days, in person or virtual.

Developing influence

To persuade and negotiate without confrontation or giving in.

Codevelopment

Professional codevelopment groups focused on communication and conflict management.

Coaching

Individual executive coaching and support for teams going through change.

Your trainers

Two conflict management experts, in Canada and France

Guillemette Moreau

ICF PCC coach, trainer in communication and conflict management

Montreal · Quebec · online · English and French

Twenty years in leadership positions in business
Certified Process Communication, NLP and MBTI coach and trainer
Emploi Québec accredited trainer

Read her background

Laure Pélissier

Coach, trainer in communication and conflict management

France · Belgium · Switzerland · online

Twenty years in human resources in transformation contexts
ICF coach, certified in DISC and MBTI
Facilitation and team coaching

Read her background

Frequently asked questions

Why train your teams in conflict management?

Poorly handled conflict costs time, energy and motivation, and can damage your organization’s image. Learning to defuse it early protects relationships and turns it into a chance to grow.

What is the Thomas-Kilmann model?

It describes five ways of responding to conflict, depending on whether you focus on your own interests or the other person’s: avoiding, competing, accommodating, compromising and collaborating. It helps each person know their preferred style and choose the right strategy for the situation.

How does a workshop work?

The workshop alternates short theoretical inputs with plenty of role-play on real cases: 80% practice, 20% theory.

Do you work with public bodies and non-profits?

Yes. We adapt the workshops to companies, public bodies and non-profits, for example to prepare teams for public consultations.

What formats do you offer?

Full or half days, in person in Quebec and France, or virtual. We also offer codevelopment groups and individual or team coaching.

Let’s talk about your project

Thank you for your interest in our services. Tell us about the situation and we will get back to you very soon for a first conversation.

Canada +1 514 742 3590
France +33 6 63 16 26 68
info@coherencecoaching.pro